Returns and Refunds - Cascade Street Studios

RETURNS AND REFUNDS


RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

To return your product, you should mail your product to: Cascade Street Studios, 13/5 Wentworth Street, Manly NSW 2095, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

SHIPPING

Framed photography & prints shipping

FREE for orders within AU

$35 AUD for orders within the USA

$20 AUD for orders within the UK

$100 AUD for rest of world

Apparel shipping

$9.95 for AU orders $0 - $60

Free for AU orders $60+ 

$20 AUD for US, CA, NZ, UK 

$30 AUD for rest of world 

Please allow at least 10 business days for shipping within Australia & 15 business days for shipping on all international orders outside Australia.